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Frequently Asked Questions

Why is there a shipping charge on my order?
How do I track my order?
Can I send a drawing of my property to Kencove for a material estimate?
How long will my order take to arrive?
My fence charger stopped working. What should I do?

Why is there a shipping charge on my order?

    Here is a checklist of when shipping charges may apply:
  • Order is shipping to address outside of continental US
  • You have ordered items which do not qualify for free shipping, typically oversize or heavy items such as wire or posts
  • You selected expedited shipping service
  • Your order total is not $75.00 or more
If you have other questions about shipping rates, please call 800-536-2683

How do I track my order?
You will receive an email with the shipment tracking number.
  • You can click the link in the email to check the shipping status
  • OR if you have your tracking number, go to: My Account Page then click "Track Packages". Please note: if the order is shipped via freight/common carrier, you must use the drop down menu to select the carrier.
  • If you are unable to obtain shipment status online, please call 800-KENCOVE


Can I send a drawing of my property to Kencove for a material estimate?
Yes! Just send a fax to (888) 908-5353 or email sales@kencove.com. Be sure to include the following:
  • Layout of your property with measurements (in feet)
  • Fence type requested: Electric? Number of strands? Power source?
  • Animal type being enclosed or excluded
  • Number of gates and corners
  • Name, phone number and/or email address


How long will my order take to arrive?
Orders placed before noon (EST) are usually shipped the same day. UPS transit times are listed here: Shipping Information. For other carriers, please contact a product specialist at 800-536-2683.

My fence charger stopped working. What should I do?
First, visit our Charger Troubleshooting page. If these steps do not resolve your issue, you can send your charger/energizer to Kencove for repair. Please visit the Energizer Repair page for important instructions.