Frequently Asked Questions

Why is there a shipping charge on my order?
How do I track my order?
Can I send a drawing of my property to Kencove for a material estimate?
How long will my order take to arrive?

Why is there a shipping charge on my order?

Here is a checklist of when shipping charges may apply:
• Order is shipping to address outside of continental US
• You have ordered FOB items (these are typically oversize or heavy items)
• You selected expedited shipping service
• Your order total is not $75.00 or more

If you have other questions about shipping rates, please call 800-536-2683

How do I track my order?
You will receive an email with the shipment tracking number.

• You can click the link in the email to check the shipping status
• OR if you have your tracking number, go to: My Account Page then click "Track Packages". Please note: if the order is shipped via freight/common carrier, you must use the drop down menu to select the carrier.
• If you are unable to obtain shipment status online, please call 800-KENCOVE

Can I send a drawing of my property to Kencove for a material estimate?
Yes! Just send a fax to 800-418-6631 or email sales@kencove.com. Be sure to include the following:

• Layout of your property with measurements (in feet)
• Fence type requested: Electric? Number of strands? Power source?
• Animal type being enclosed or excluded
• Number of gates and corners
• Name, phone number and/or email address

How long will my order take to arrive?
Orders placed before noon (EST) are usually shipped the same day. UPS transit times are listed here: Shipping Information. For other carriers, please contact a product specialist at 800-536-2683.