Time and again, all of you at Kencove have demonstrated that even the little things count, when it comes to your commitment to exceptional customer care and satisfaction. Kencove's team has proven this to us with every contact . . . In this day of outsourced or recorded-message customer care, it has been a pleasure to work with real, live people who know their stuff and truly care about each customer's satisfaction with Kencove's products, and with Kencove itself . . . I hope you will pass my thanks on to everyone there at Kencove.
Sincerely, Karlen Gunderson, WA
"I have been building fence on my farm for the last 10 years with Kencove material. I just wanted to drop you a note and tell you I appreciate the service I receive. I have recommended Kencove to any one who asks the best place to get supplies.
I placed an order this week and this one was delivered as fast and accurately as all the others. Please keep up the good work."
"We have Kencove up around [our chickens] and it has been WONDERFUL, no loss to predators since we put up our Kencove fence! I recommend it highly to everyone I know. . . I truly believe in the product and I know it has saved us from some serious heartbreak around here. We used to have trouble with raccoons and possums - not with our Kencove. I do put peanut butter and some strawberry jam on the lower wires in various places. So the young coons and such that haven't learned will get the message quickly."
"I just received my order from your company and wanted to thank you for the
great service. You processed my order super fast and sent email links so I
could follow it and it arrived fast.
Pioneer Valley Vineyards LLC
"I just want to thank you for the post pounder. The installation was easy and the operation was better than we ever thought. There is no way to tell you what this piece of equipment means to us." --Sam Kirk
"I am slowly building new and fixing old fence and have only ordered a few times from Kencove. I would like you to know from the time the phone was picked up to the shipping it was an incredible experience. Even the one time I ordered online was fast and simple, though I will call from now on, the I-net is not as friendly as your staff. The shipping time in unbelievably fast. I don't care when I order it goes out that day and is here ASAP. I only have 13 acres here but would like you to know I will be using you again. Please tell your staff who has taken such good care of me and my needs THANK YOU! They are doing such a great job. In my eyes you are very lucky to have such a great staff from office to warehouse and shipping. I look forward to my next order." Sincerely,
Charlie Van Dien
"To all of the people at Kencove who walked me through the fence-buying experience:
Thanks! It's not often, at least in the horse business, that one can say something was a good investment. But in the case of the Hotcote fence and supplies I purchased last week from Kencove, this is true. The fence was delivered promptly, just as you said, and because your advisors told me what would make installation easiest (a spinning jenny, fasteners, etc.), my friend and I got the fence up quickly.
The Hotcote makes my 25-year-old high tensile fence look new; and it really dresses up my post-and-rail pasture. It passed the acid test, too; when a herd of deer jumped through the paddocks, they did not pull down or even loosen the Hotcote, unlike my old electric ribbon top line.
Full House Farm, Doylestown, PA
"Thanks for the catalog and the wealth of info on your site." --Internet Customer
"Thanks for a very easy online shopping experience. Your quick add feature is wonderful." --Another Happy Internet Customer
Referring to Horserail Fencing, Michael D of Columbia, SC writes: "Both the wife and I are extremely pleased with the service we received from Kencove and are 100 percent satisified with the way the fence turned out. Thanks for giving us the best looking fence around!"